Two separate routes, for two different things.
When something is broken
Chat support is inside the app, and hello@aiter.io reaches us too. Real-time chat support is a paid-plan feature.
What makes a support message fast to resolve: which campaign, which section, what you clicked, what happened instead. A screenshot beats a paragraph. If credits were involved, say so, since refunds for failed work are automatic but it is worth checking a specific case.
When you want something built
The public roadmap is where feature requests live, and it is genuinely how priorities get set rather than a suggestion box with no bottom.
Anyone signed in can suggest. Title and description. Be specific about the problem rather than the solution: "I cannot tell which of my forty banners performed" is more useful than "add a dashboard", because the first one leaves room for a better answer than the one you thought of.
Paid users can vote. Votes sort the list, so the top of the roadmap is what most paying users want.
Statuses are honest. Under review, planned, in progress, shipped, declined. Declined is a real status and it gets used, with a reply explaining why, which is better than an idea sitting in limbo for a year.
What makes a suggestion likely to get built
It describes a problem several people have. It is specific enough to be actionable. It fits what Aiter is for, which is generating marketing from context rather than becoming a project manager or an ad platform.
Ideas that get declined are usually one of three things: a different product wearing a feature request, something already possible by another route, or a request so broad that nobody could tell when it was done.
Release notes
Everything that ships gets written up in the release notes, in plain language, aimed at what changed for you rather than what changed in the code. If something looks different and you want to know why, that is the place.
Frequently asked questions
Why can only paid users vote?
Votes decide build order, and weighting them toward people paying for the product keeps the roadmap tied to real usage. Suggesting is open to any signed-in account.
How do I know if my idea was seen?
Items get statuses and replies. A change of status is the signal, and a decline comes with a reason.
Where do I report something that looks wrong in generated output?
Chat or email, with the campaign and the section. For video specifically, the result screen has a feedback route attached to that render, which is the most useful place to send it.